Last updated: August 30, 2026

Thank you for shopping at Zoova Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through https://zoovashop.store/.

1. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take longer during promotional campaigns, holidays, or periods of high order volume.

We may contact you by phone, email, or SMS to confirm your order before dispatch.

2. Delivery Areas and Estimated Times

We currently deliver throughout Bangladesh. Estimated delivery times after dispatch are:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 3–7 business days
  • Remote areas: Delivery may require additional time

These delivery times are estimates and are not guaranteed. Weather conditions, public holidays, courier delays, political disruptions, natural events, or an incomplete address may affect delivery.

3. Shipping Charges

Shipping charges are calculated based on the delivery location, order size, product weight, and available courier service.

The applicable delivery charge will be displayed during checkout or communicated when your order is confirmed.

Additional charges may apply to:

  • Remote delivery locations.
  • Heavy or oversized orders.
  • Multiple delivery attempts.
  • Special delivery requirements.

4. Order Tracking

When tracking information is available, it may be sent to you by email, SMS, phone, or another contact method provided during checkout.

Tracking information may require several hours to become active after an order is handed over to the courier.

5. Correct Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient’s full name.
  • Complete delivery address.
  • Active phone number.
  • Relevant area, district, or postal information.

Zoova Shop is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

Please contact us immediately if you need to update your delivery details. We cannot guarantee that an address can be changed after an order has been dispatched.

6. Delivery Attempts

The courier may contact you before attempting delivery. Please keep your phone available and ensure someone can receive the order at the supplied address.

If delivery fails because the customer is unavailable, unreachable, refuses the parcel without a valid reason, or provides an incorrect address, additional delivery charges may apply.

7. Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

Customers must pay the complete order amount, including any applicable shipping charges, when receiving the parcel. Zoova Shop may restrict Cash on Delivery for certain products, locations, order values, or customers with previous refused deliveries.

8. Inspecting Your Parcel

Please inspect the parcel’s external condition before accepting it. Do not accept a parcel that appears severely damaged, opened, or tampered with without first informing the courier and Zoova Shop.

If you receive a damaged, defective, expired, incomplete, or incorrect product, contact us within 48 hours of delivery. Include your order number and clear photographs or an unboxing video showing the parcel, shipping label, packaging, and affected product.

Claims submitted without sufficient evidence may be difficult to verify.

9. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so we can investigate with the courier.

An order is not considered lost until the courier completes its investigation. If the shipment is confirmed as lost, we may provide a replacement or refund according to our Refund and Return Policy.

10. Unavailable Products and Split Shipments

If an ordered product becomes unavailable, we may contact you to offer:

  • A replacement product.
  • A revised delivery date.
  • Store credit.
  • A refund for the unavailable product.

Orders containing multiple products may occasionally arrive in separate shipments. If this happens, you will not be charged additional shipping fees unless agreed upon in advance.

11. Changes and Cancellations

You may request an order change or cancellation before the order has been processed or dispatched.

Once an order has been handed over to the courier, it may no longer be possible to change or cancel it. Any eligible return will then be handled according to our Refund and Return Policy.

12. Contact Us

For shipping questions or assistance with an order, contact:

Zoova Shop
Website: https://zoovashop.store/

By placing an order through Zoova Shop, you acknowledge that you have read and accepted this Shipping Policy.