Last updated: August 30, 2026

Welcome to Zoova Shop. These Terms and Conditions govern your access to and use of https://zoovashop.store/ and your purchase of products through our website.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. About Zoova Shop

Zoova Shop operates an e-commerce website offering food items, consumer goods, and related products.

Our contact details are:

Business name: Zoova Shop
Website: https://zoovashop.store/
Email: [your support email address]
Phone: [your phone number]
Business address: [your complete business address]

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order through our website.

If you are under the legal age of majority, you may use this website and make purchases only with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that the information you provide is accurate, complete, and current.

3. Website Use

You agree to use this website only for lawful purposes. You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malicious code, or other harmful technology.
  • Copy, scrape, reproduce, or exploit website content without permission.
  • Submit false orders or impersonate another person.
  • Interfere with the operation, security, or performance of the website.
  • Use our content, branding, or product information in a misleading manner.

We may restrict or terminate access to the website if these terms are violated.

4. Product Information

We make reasonable efforts to present accurate product descriptions, images, ingredients, sizes, weights, prices, and availability.

However:

  • Product colors and packaging may appear differently depending on your device.
  • Manufacturers may update packaging without prior notice.
  • Images may be for presentation purposes.
  • Minor differences in weight, appearance, or packaging may occur.
  • Product availability can change without notice.

Please read the product label, ingredients, allergy information, storage instructions, expiry information, and usage directions before consuming or using a product.

If the information on the physical product differs from the website, follow the information printed on the product packaging and contact us if clarification is required.

5. Food Allergies and Product Suitability

Customers are responsible for checking ingredients and allergy information before purchasing or consuming food products.

Do not consume a product if you are allergic or sensitive to any listed ingredient. Contact us before ordering if you require additional product information.

Zoova Shop is not responsible for an allergic reaction or health issue resulting from a customer’s failure to review the available product information, except where responsibility cannot legally be excluded.

6. Prices and Payments

All prices are displayed in the currency shown on the website and may include or exclude delivery charges as indicated during checkout.

We reserve the right to:

  • Change prices at any time.
  • Correct pricing, product, or promotional errors.
  • Cancel an order affected by an obvious pricing or technical error.
  • Limit payment methods for certain orders or locations.

Available payment methods may include online payment, mobile financial services, bank payment, and Cash on Delivery.

Your order may not be processed until the required payment or confirmation has been received.

7. Orders and Acceptance

Submitting an order does not automatically mean that it has been accepted.

An order is accepted after it has been reviewed, confirmed, and prepared for dispatch. We may contact you by telephone, email, or SMS to verify the order.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment failure.
  • Suspected fraud or unauthorized activity.
  • An incomplete or undeliverable address.
  • Repeated refusal of Cash on Delivery orders.
  • Legal, safety, or delivery restrictions.

If we cancel a paid order, the eligible amount will be refunded using an appropriate payment method.

8. Shipping and Delivery

Delivery times are estimates and may be affected by courier delays, weather, public holidays, political disruptions, natural events, remote locations, or inaccurate delivery information.

Customers must provide a complete address and active telephone number. Additional charges may apply if delivery fails because the customer is unavailable, unreachable, or provided incorrect information.

Shipping and delivery are governed by our separate Shipping Policy.

9. Cancellations, Returns, and Refunds

You may request a cancellation before an order has been processed or dispatched. We cannot guarantee cancellation after dispatch.

Returns, replacements, and refunds are subject to our Refund and Return Policy. Opened, consumed, used, personalized, perishable, or final-sale products may not be returnable unless they are damaged, defective, expired, or incorrect.

10. Promotions and Discount Codes

Promotions, coupons, and discount codes:

  • Are valid only during the specified period.
  • May be limited to selected products or customers.
  • Cannot be exchanged for cash.
  • May not be combined unless explicitly permitted.
  • May be cancelled if used fraudulently or incorrectly.

We reserve the right to amend or withdraw a promotion where legally permitted.

11. Customer Accounts

You may be able to create an account on our website. You are responsible for:

  • Keeping your login details confidential.
  • All activity performed through your account.
  • Informing us promptly about suspected unauthorized access.
  • Keeping your account information accurate.

We may suspend or close accounts associated with fraud, abuse, security risks, or violations of these terms.

12. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that:

  • The content is truthful and based on your genuine experience.
  • You have the right to submit it.
  • It does not violate another person’s rights.
  • It is not unlawful, abusive, misleading, or defamatory.
  • It does not contain malicious code or unauthorized advertising.

You grant Zoova Shop permission to display and use submitted content for operating and promoting the store, subject to applicable law.

We may remove content that violates these terms.

13. Intellectual Property

All website content—including the Zoova Shop name, logo, graphics, product presentations, text, photographs, videos, page designs, and software—is owned by or licensed to Zoova Shop and is protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes only. No content may be copied, reproduced, modified, distributed, sold, or commercially exploited without prior written permission.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, couriers, payment processors, social networks, or other service providers.

These third parties operate under their own terms and privacy policies. Zoova Shop does not control and is not responsible for their independent content, availability, security, or practices.

15. Disclaimer and Limitation of Liability

We aim to keep the website accurate, secure, and available, but we do not guarantee uninterrupted or error-free access.

To the fullest extent permitted by applicable law, Zoova Shop will not be responsible for indirect, incidental, or consequential losses resulting from:

  • Use or inability to use the website.
  • Courier or third-party service interruptions.
  • Customer misuse or improper storage of products.
  • Unauthorized access caused by the customer’s failure to protect account details.
  • Events beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including applicable statutory consumer rights.

16. Indemnification

To the extent permitted by law, you agree to compensate Zoova Shop for reasonable losses, liabilities, or expenses arising from your unlawful use of the website, violation of these terms, or infringement of another party’s rights.

17. Privacy

Your personal information is collected, used, and protected according to our Privacy Policy. By using the website, you acknowledge that you have reviewed that policy.

18. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices, or legal requirements.

The revised version will be published on this page with an updated “Last updated” date. Continued use of the website after an update constitutes acceptance of the revised terms.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of Bangladesh.

Any dispute will be subject to the jurisdiction of the competent courts of Bangladesh, unless applicable consumer law provides otherwise.

20. Contact Us

If you have questions about these Terms and Conditions, contact:

Zoova Shop
Website: https://zoovashop.store/